Privacy Policy

This Privacy Policy explains how The Masked Marketers (“we”, “us”), operating the CommunityOS platform at communities.themaskedmarketers.com (the “Service”), collects, uses, and protects your information. By using the Service you agree to this policy. We follow India’s Digital Personal Data Protection Act, 2023 (DPDP) and apply reasonable security practices.

1. Information we collect

• Account & profile: your name, email address, optional phone number, avatar, and bio.
• Content you create: posts, comments, chat messages, course progress, community memberships, and similar activity within communities you join.
• Payment information: when you buy access, payments are processed by our payment gateway (Cashfree). We store the order, amount, and a payment reference — we do not store your full card, bank, or UPI credentials; those are handled directly by the gateway.
• WhatsApp messages: if you message our business WhatsApp number, we store your WhatsApp display name, phone number, the messages exchanged, and — where applicable — the ad or link that started the conversation, so we can respond and improve the experience.
• Usage & device data: IP address, browser type, pages viewed, and anonymous session identifiers used for security, analytics, and basic funnel measurement.

2. How we use your information

• To operate the Service — accounts, communities, courses, chat, and payments.
• To send transactional and, where you have not opted out, community and marketing emails.
• To respond to WhatsApp enquiries and share information about our communities and offers.
• To measure and improve marketing, including advertising conversion measurement.
• To keep the Service secure and prevent abuse.

3. Service providers we share data with

We share the minimum data necessary with trusted processors who act on our behalf:

• Supabase — database, authentication, and file storage.
• Vercel — application hosting.
• Cashfree — payment processing.
• Resend — transactional and marketing email delivery.
• Meta Platforms — WhatsApp Business messaging, and advertising measurement (Meta Pixel and Conversions API) when a community has enabled it.
• Anthropic — AI features (e.g. the community copilot and the WhatsApp assistant); message content sent for a response is not used to train models.

We do not sell your personal data. We may disclose data if required by law or to protect our rights and the safety of others.

4. Cookies & tracking

We use essential cookies to keep you signed in and to secure the Service. First-party, anonymous analytics run by default. Third-party advertising trackers (such as the Meta Pixel) load only after you accept the cookie banner on a community that has enabled them; declining loads no third-party trackers.

5. Your rights & choices

• Access, correct, or delete your account and personal data.
• Unsubscribe from marketing emails via the link in any such email, or in your account settings.
• Opt out of our WhatsApp messages by replying STOP.
• Withdraw consent for non-essential cookies at any time by clearing them.

To exercise any right, contact us at the address below. We retain personal data only as long as needed to provide the Service or as required by law.

6. Data security & children

We apply reasonable technical and organisational safeguards to protect your data. No method of transmission or storage is perfectly secure. The Service is not directed to children under 18, and we do not knowingly collect their data.

7. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above.

8. Contact

Questions or requests about your data? Email utsavgoyal1981@gmail.com.